Live canvas
No hidden configs. No vendor lock-in. Just drag, connect, and go live.
Now you're running it
Queue depth, service level, abandon rate and every agent’s state — sized for a screen on the wall, not a tab in a browser.
Every call that didn’t get answered — who it rang, how long they waited, and whether anyone has called them back yet.
Which queues answer and which bleed. Offered against answered, answer rate against service level, busiest first.
Cradle to grave — the queue it entered, the phones it rang, who talked, who held, where it transferred, and how it ended.
Call intelligence turns a recording into something you can act on — a clean transcript, a structured summary, and sentiment you can trust because it is reported as a band, never a false-precision score.
What changed once the board was theirs.
No hidden configs. No endless onboarding. Just drag, connect, and go live.